Resilient Ones Privacy Policy

Effective Date: September 9th, 2025

Resilient Ones (“we,” “our,” or “us”) is committed to protecting your privacy and respecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you interact with us, including when you subscribe to our communications, join our events, or purchase our programs.

1. Information We Collect

When you interact with Resilient Ones, we may collect the following information:

Personal Identification: Name, email address, phone number, and billing information.
Program & Event Information: Data you provide through registrations, surveys, forms, or check-ins at events.
Technical Information: Device type, IP address, and usage data when you visit our website or open our emails.
Preferences: Your consent choices for receiving marketing communications via email and SMS.

2. How We Use Your Information

We use the information we collect to:

Provide access to programs, events, and challenges you register for.
Send service communications (confirmations, reminders, updates, receipts).
Deliver motivational content, tools, and resources to support your growth.
Share promotional information about upcoming events, offers, or new programs (only with your explicit consent).
Personalize your experience, including tailoring communications to your preferences.
Improve our services, website, and community experiences.

3. Consent & Your Choices

Resilient Ones complies with Canada’s Anti-Spam Legislation (CASL).

Express Consent: You must actively opt in by checking boxes on our forms to receive marketing and promotional messages.
Separate Consent: Consent for informational emails, promotional emails, and SMS updates are obtained separately.
Unsubscribe: You can withdraw consent at any time by:
- Clicking “unsubscribe” in emails.
- Replying STOP to SMS messages.
- Contacting us directly (see Section 9).

By opting in, you acknowledge you have read and agree to this Privacy Policy.

4. SMS & Email Messaging

If you consent to receive SMS or email messages:

Messages may include reminders, event updates, motivational content, and promotional offers.
Standard message and data rates may apply.
You can unsubscribe at any time by clicking “unsubscribe” in emails or replying STOP to SMS.
We keep records of consent for compliance purposes.

5. Sharing of Information

We will never sell or rent your personal information. We may share limited data only with trusted third parties who help us deliver our services, such as:

Kajabi (email marketing, website, checkout).
Payment processors (to complete purchases securely).
SMS providers (if you opted into text messaging).

These providers are required to protect your information and use it only for the services they provide to us.

6. Data Retention & Security

We retain personal information as long as necessary to provide services, meet legal obligations, and resolve disputes.

We use secure platforms and industry-standard practices to protect your data. However, no system is 100% secure, and we cannot guarantee absolute protection.

7. Cookies & Website Tracking

Our website may use cookies and similar tracking technologies to:

Improve functionality and user experience.
Analyze traffic and usage patterns.
Tailor marketing communications.

You can disable cookies in your browser settings, though this may affect website functionality.

8. Your Rights

You have the right to:

Access the personal data we hold about you.
Request corrections or updates to your information.
Withdraw consent for marketing communications at any time.
Request deletion of your information, subject to legal and contractual obligations.

9. Contact Us

For questions, concerns, or to exercise your privacy rights, contact us at:

📧 [email protected]

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.